At Wick’ed Fragrance House® we are committed to exceeding your expectations and want you to know we truly value your business.
If you are not completely satisfied with your purchase, you may return unused, unburned, undamaged items in its original packaging to Wick’ed Fragrance House at 9 Queen St. Cookstown, Ontario for a full refund. Shipping costs for returns are the customer’s responsibility.
Although we take every precaution to adequately package items, we do understand, that at times, items may arrive damaged due to shipping. As such, we kindly ask that you provide a photo of the damaged item(s) and we will replace the item(s) at no cost to you!
If there is an issue with an item received, please complete the online contact us form or email us at email@example.com within 10 business days of delivery of the product.
Non Refundable Items:
Dough Bowl Candles
Custom 48 oz. candles
Custom labels candles
Custom fill candles
Credit/Debit Card Refund Policy
Before we can authorize any credits for purchases, unburned, undamaged candles, purchased online only at www.wickedfragrancehouse.ca, must be returned directly to Wick’ed Fragrance House®. Instructions, including delivery address will be provided once the return has been approved. All approved credits will be issued back onto the card used for the original purchase.
Please allow 1-2 billing cycles for the credit to appear on your statement. If a valid email address is on file, a confirmation email will be sent, notifying you of the credit. (Many issuing credit card company’s process of returning funds to the purchasing credit card holder, have different return processes in place, which may result in further delays.)
We would love to hear from you. If you have any questions or feedback please contact us via the contact form or email us at firstname.lastname@example.org.